| Symptoms |
Remedy Actions |
| No power |
- Check if the power cord has
been properly connected to the power outlet.
- Check if the main power has
been switched on.
(DVD player's power supply transformer
could be burned out) |
| Screen is "frozen"
or completely black, or Power button does not
work |
- Try turning the power off and
wait 3 seconds before turning it on again.
- Make sure the TV and VCR (if
connected) are set to the correct channel or line.
|
| Does not play
disc |
- No disc. - Load a disc into the
tray.
- Disc has been loaded upside
down. Place the disc with the label side up.
- Disc region code does not
match region code of the player.
- Disc type is not the correct
type to play.
- Disc is damaged or dirty.
Clean the disc or try another.
- Moisture may be condensed
inside the unit. Remove the disc and the leave the power on
for one or two hours.
- The Players Lasers weaken as time goes on, and eventually they shut down altogether.
Its not uncommon to find a DVD player that can only read CDs because the DVD laser went bad and the CD laser is still operating.
Cheap DVD players typically only last 6-24 months, while the better-made units can go on for 5 or more years.
The solution is to try a newer player.
- Extreme temperatures and other mishandling. Discs are intended for indoor use with normal living conditions, stored carefully in cases in a safe environment. Discs left in the sun, in a hot car, in a freezer, chewed on by a dog, scratched or anything else unusual or irresponsible will render a disc inoperable. Inspect the disc for damage or contamination. Try using a soft lint-free cloth and lightly swipe from center of disc straight across to the edge. Do this several times and cover the entire disc area but always center to edge, not circular around the disc.
|
| No sound |
- Check if the TV and Amplifier
(if connected) is turned on and set correctly.
- Check if the TV, DVD player
and Amplifier are connected properly.
- Make sure the TV, DVD player
and Amplifier volume are not set to Mute.
- There will be no sound output
during Reverse Play / Pause / Step /
Slow / Search.
- If the DTS soundtrack is
enabled in the DVD Disc Menu, but you are using Stereo
Analog audio, the sound will not work. Try switching the
soundtrack to Dolby 5.1 or PCM mode in the Disc
Menu.
|
| Volume too
high |
- Set TV to medium loudness;
adjust volume with remote.
|
| No surround
sound |
- If digital output has been
applied, enter the Setup menu, Player and
select proper setting under the Digital Audio
section.
- Turn on the active
loudspeakers.
|
| No sound or noise
while playing MP3 disc |
- When program files or other
data files are mixed together with MP3 files in the same
disc, they may play the non-MP3 with noise or no
sound.
- Check the disc to see which
files are MP3.
- Skip the file or try another
file.
|
| Alternative audio
soundtrack or subtitle cannot be selected |
- An alternative language cannot
be selected with discs that contain only one
language.
- Some discs are programmed such
that the Audio or Subtitle button cannot be
used to select an alternative audio soundtrack or subtitle.
Try selecting it from the DVD menu.
|
| Angle cannot be
changed |
- This function is dependent on
software availability. Even if a disc has a number of angles
recorded, these angles may be recorded at specific scenes
only.
|
| Cannot SKIP or
SEARCH |
- Some discs are programmed such
that they do not allow users to Skip or Search
forward at some sections, especially at the WARNING section
in the beginning.
- Single chapter discs cannot
apply the Skip function.
|
| No picture |
- Make sure all power cords are
connected.
- Try pressing the
enter/play key.
- Make sure the TV is turned on
and the input is set properly.
- Make sure the TV source is set
properly on the TV (This is probably done on the screen;
Check your TV manual).
|
| Picture noise /
distortion |
- Disc is dirty or damaged.
Clean the disc or try another disc.
- Reset the color system of the
player or the TV set.
- Try a direct connection from
the DVD player to the TV set, instead of via other
components.
|
| Picture not full
screen |
- Enter Setup and then
Player menu to select the correct screen
format.
- Select the screen format from
the DVD disc menu or press zoom
key.
|
| TV displays only
static or "snow" on some channels |
- Perform Channel Scan (select
Setup, then TV) to skip channels that don't
broadcast in your area (You cannot perform Channel Scan if
you have a cable box).
|
| TV displays only
static or "snow" on every channel |
- Make sure connections are
correct.
- Make sure the TV is set to
proper input source.
- Select Setup, then
TV to perform the Channel
Scan.
|
| TV shows picture on
only one channel |
- Make sure your VCR and/or
cable box are tuned to the output channel (3 or 4) of the
cable or satellite box.
|
| Unable to access all
TV channels from my cable box |
- You can only tune in to your
cable channels on Channel 3 and you may have to use the
remote for your cable box to select program
channels.
|
| Viewing resolution
is poor in dim movie/TV scenes |
- Apart from the RCA
connections, try to disconnect any other video output cable
from the connectors (e.g. S-Video) on the DVD player;
or/and
- If there are other RCA inputs
on the TV, you may try to connect the video and audio output
to them.
|
| Remote does not
work |
- Make sure no objects obstruct
the line of sight between the remote and player.
- The remote may need new
batteries.
|
| Cannot enter menu
selection |
- Use the arrow keys to
select option and then activate by pressing the Enter
key.
|
